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Service is a kind of culture. For Tianyu,Service not only represents a sort of system and procedure,it has merged into the enterprise culture and is accepted and followed by all the staff. The company provides the clients with excellent and high efficient service and continuously improves service quality through service and communication. Meanwhile it seeks improvent of service content and method to make both parties beneficial.
1.Service concept Customer first,heartful service,zero distance and zer complaint.
Tianyu Enterprise provides the clients with standard, professional,diversified services with products ."Standard" represents service rule,"professional" means service content and products denote different service quality and value,all of which take clients' satisfaction as judging criterion.
2.Service principle: Use quality to convince people, credit to contact people and service to move people.
①.Provide the clients with continuous, high efficient and switf service and build excellent service brand;
②.Establish perfect service system to provide the clients with professional,standard and diversified services with products;
③.Set up the working style of taking clients as the center and adopt the criterion of judging all work according to the consumers' satisfaction;
④.To be absolutely responsible for clients,enable them to feel satisfied with the service,and provide them with technical consultation of the products.
3.Science content: Provide perfect service and make according to yur orders.
①.Technical consultation service: Provide the company's clients with technical consultaion service of the products.
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②.Information inquiry service: Provide the company's clients with the project's historical information, including products information and inquiry of technical service records;
③.Acceptance of technical service : Provide the clients with hot line technical assistance, long distance technical support, equipment maintenance service, follow-up visit by phone call and regular service to the clients. |
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